Dashboard

MSP Operations Overview

MA

Active Agents

5

+3 this weekvs last week

Open Tickets

6

-12% resolved fastervs last week

Active Threats

1

+1 criticalvs last week

Endpoints

1,541

+24 this monthvs last week

Client Uptime — Last 30 Days

Aggregate uptime across all managed clients

99.71% avg
Mar 1Mar 6Mar 11Mar 16Mar 21Mar 2699%99.25%99.5%99.75%100%

Ticket Volume

Monthly trend

OctNovDecJanFebMar0255075100
Resolved
Auto-resolved

Live Agent Activity

LIVE
Guardian-Gammaalert

CVE scan completed — 3 new vulnerabilities found

just now
Sentinel-Alphasuccess

Resolved CPU spike on WS-042 — process throttled

12s ago
Resolver-Betasuccess

Ticket #5021 closed — Outlook sync restored

2m ago
Guardian-Gammaalert

Blocked login from 185.220.101.47 — account locked

8m ago
Patcher-Deltasuccess

KB5034441 applied to 47 endpoints — 0 failures

15m ago
Watcher-Etaerror

Connection lost to Irongate gateway — reconnecting

45m ago

Client Health

Apex Financial

247 endpoints · 99.8% SLA

healthy

BlueSky Logistics

183 endpoints · 96.2% SLA

warning

NovaMed Health

412 endpoints · 99.9% SLA

healthy

Crestwood Legal

98 endpoints · 98.5% SLA

healthy

Irongate Manufacturing

334 endpoints · 87.1% SLA

critical

Redstone Retail

156 endpoints · 93.4% SLA

warning

Pinnacle Accounting

67 endpoints · 99.2% SLA

healthy

Coastal Properties

44 endpoints · 100% SLA

healthy

Scale without scaling headcount.

Your 47 agents resolved 1,284 tickets this month — no overtime, no burnout.