Question 1

What is StackZero?

Accepted Answer

StackZero is an AI-native platform for managed service providers (MSPs) that automates ticket triage, L1 resolution, and monitoring — reducing helpdesk labor costs by 40–60%.

Question 2

How does MSP ticket triage automation work?

Accepted Answer

AI reads incoming tickets, classifies them by type and priority, routes them to the right technician or auto-resolves them, and sends the first response — all in under 2 seconds and without human involvement.

Question 3

What percentage of MSP tickets can be auto-resolved?

Accepted Answer

Industry benchmarks suggest 35–45% of MSP tickets qualify for full L1 auto-resolution, including password resets, account lockouts, disk space alerts, and service restarts.

Question 4

Is StackZero free to try?

Accepted Answer

Yes. StackZero offers free beta access with no credit card required. MSPs can test AI triage and L1 auto-resolution on their real ticket queue.

Question 5

Which PSA platforms does StackZero integrate with?

Accepted Answer

StackZero integrates with ConnectWise, Autotask, HaloPSA, and Syncro, with additional integrations in development.

See StackZero in action