Privacy Policy

1. Introduction

StackZero ("we," "our," or "us") operates the StackZero platform, accessible at stackzero.life (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you register for early access, create an account, or contact us, we may collect your name, email address, company name, and information about the size of your managed service practice. We collect this information to communicate with you about the Service and to tailor your onboarding experience.

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This information is used to maintain the security and performance of the Service and to understand aggregate usage patterns.

2.3 Client and Endpoint Data

If you use StackZero to manage IT infrastructure, we process data about your clients' endpoints, tickets, and systems on your behalf. You remain the data controller for this information; StackZero acts as a data processor. We do not use your clients' data for any purpose other than providing the Service to you.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Send you transactional communications (account confirmations, security alerts, product updates)
• Send you marketing communications about StackZero, where you have consented or where we have a legitimate interest
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security incidents
• Comply with applicable legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We share information with third-party vendors who assist us in operating the Service (e.g., cloud infrastructure, email delivery, analytics). These vendors are contractually bound to use your information only as directed by us.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information, including AES-256 encryption for data at rest and in transit, per-tenant data isolation at the infrastructure level, and access controls that restrict employee access to customer data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data using commercially reasonable means.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Endpoint and ticket data processed on behalf of your clients is deleted within 30 days of account termination upon request.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a machine-readable copy of your personal information.
• Objection: Object to our processing of your personal information for direct marketing purposes.
• Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how the Service is used. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features of the Service. We use Google Analytics to understand aggregate usage patterns; this data is anonymized and not linked to individual users.

9. International Data Transfers

StackZero operates from the United States. If you are accessing the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: